Telkoms fault I have no DSL connection, I am expected to pay for Top Up to carry on via Integrated Sim

<p>My DSL line frequently fails to authenticate at Telkoms end of the line, because of something wrong their side.</p> <p> </p> <p>I then have to make a usual call, which often has to be repeated several times, because some people cannot help, logging a fault about this issue.</p> <p> </p> <p>I have opted for something called an integrated sim card, which supposedly allows me to use my landline data to carry on with my internet service, should the DSL service fail.</p> <p> </p> <p>What really blows my mind is that Telkom decides to apportion a measly 1GB of data per month on this SIM! Please bear in mind, it is my uncapped line I cannot access due to Telkoms fault, but I am limited to 1GB of data as a backup.</p> <p> </p> <p>Once the 1GB is done (which happens so fast with data these days, size of photos, docs, and app updates) I am told that I need to now Top Up this SIM with extra data. What blows my mind here is that I am inconveniienced by Telkom first with no internet connection, now I'm expected to pay extra money, over and above my monthly bill for data to continue using my internet? How does this make sense? Surely Telkom should be offering to pay for the data, seeing as though its their fault the DSL line is broken my side?</p> <p> </p> <p>After almost a half day of comms yesterday trying to solve this, I was still left with no solution. It has been 48 hours since I have had no internet connection, and I have people relying on my communications and file deliveries.</p> <p> </p> <p>The technicians usually come after two days of inital fault logging, meaning that I lose out on internet usage for 2 days, to which I get the attitude from Telkom that this is just tough luck and I have to wait till they are ready to come and fix my problem.</p> <p> </p> <p>I honestly wish that there were another company that could compete with you Telkom, because at this stage, even after being a customer for almost 8 years now, I wouldn't hesitate leaving your horrible support system and service. You honestly make me sick. When around family and friends, I struggle to speak highly and be proud of my relationship with you, as you leave me no choice but to complain. I am really fed up with this ******* now. About 1 internet down period (2 days) per month for the last two years....on and off, on and off, so unstable, but the monthly bill / invoice appears in my inbox regularly and just in time for you to collect your money at the end of the month. Disgusting, I feel ******.</p>