Telkom's failure to properly manage my account

In June 2025, my debit order did not go through and was returned unpaid. However, on 1 July 2025, a debit order was successfully processed, clearly settling the missed June payment. Despite this, Telkom double-deducted my account on 15 July 2025, seemingly charging me again for June and also for July. To make matters worse, on 5 August 2025, Telkom listed me at the Credit Bureau for defaulting on the June payment, even though that payment had already been settled. I also received a Notice of Adverse Listing, and my account is now incorrectly flagged as being in arrears. This has unfairly affected my credit score and potentially my financial reputation with lenders. The latest Telkom statement clearly shows that I am fully up to date with payments and that Telkom actually owes me.

This is unacceptable. I am demanding that: The adverse listing be immediately removed from all credit bureaus. My account status be corrected to reflect the true payment history. The excess amount be refunded or credited to my account. Telkom takes accountability for the negative impact this has had on my credit profile. To make matters worse, trying to get help from Telkom’s customer care is nearly impossible. I’ve repeatedly tried calling 081 180, only to be placed on hold for an extremely long time without ever being assisted.

This lack of customer support only adds to the frustration, especially when dealing with serious issues like incorrect debit orders, credit bureau listings, and billing errors.

Customers deserve efficient, accessible, and helpful support, especially when your errors are affecting their financial records.

I hope this is resolved urgently, as this type of service is not only frustrating but also financially damaging.