TELKOM'S FAILURE TO CLOSE MY ACCOUNT SINCE 2018/19

My landline was paid off in 2018/19, and I decided to close since I was no longer using it but paying the lineservices. I approached Telkom and was directed the procedures to follow when terminating. After few months I kept on receiving statements that indicate payments. I made several follow ups and was promised the matter was receiving attention. Today in 2020, Telkom decided to sent my name to Debt collectors,claiming that I owe Telkom R2000 and more. I want Telkom to clear off my name from its Debt collectors. It is its responsibility to update accounts and not mess up our lives due to its negligence. I have been a loyal client for many years but today I am painted with red ink and looks like I am irresponsible and unable to manage my debts. I urge Telkom to play its part and make sure that we all worth to be respected no matter what class we find ourselves in.