Telkom's *****

My wife had a contract with Telkom, this contract resumed in April 2020 and it ended in April 2023. She took a cell phone device, a Samsung Note 20 and it came with minutes and data. Her my monthly payments was R649 for the past 3 years. Apparently a new contract was taken in May2023, she's not aware of the new contract. We requested clarity on this existing contract as she being debited monthly on something she has not taken, they have debited these amounts in these months 30 May R649, 30 August R648, 23 Sep R660 and 30 October R1544. We have requested an investigate on the matter and would like to be refunded all the amounts that have been debited. They asked us to email the following details, affidavit from the police, bank statement and copy of ID. Till date nothing from them, when we call we are told that the coding was wrong and the complaint has not being attended, mind you this is the same quote we were given by them. All that we were given by them same people in the billing department. This matter has been dragging since May and the very same Telkom has handed my wife to debt collectors and this has *****ed her credit profile, Telkom has no interest their customers challenges despite numerous attempt surely customer are at risk at this company as their details can ****** and Telkom does not act.