Telkom's extremely poor assistance.

Good Day. I have been on the Telkom line the entire day today. I could not receive the assistance from any of the 8 consultants i have spoken too. I am still on the line trying to get the correct assistance from your consultants. I have been trying since 8 am this morning it is now 6pm and i could not get the correct assistance. I would like to cancel one of my Talkom Mobile contracts and it has not been successful whether it be contacting a consultant or trying to make use of the online telkom assistance. I am extremely frustrated as well due to the fact that i had to hold on for hours and through following the voice prompts for cancellation, i was still unable to be assisted in the correct manner. I just hope Telkom can assist their customers in the correct manner with good services offered. This is not my first time having this problem with Telkom as last year i waited a few days for them to assist my querry. Not going to lie, very poor service offered by Telkom!!!!