PH
Peter H
1 reviews | Active since Nov 2012
24 Aug 2025, 15:21
TELKOM'S extremely bad Customer relations
I am having ongoing billing issues with my Telkom Mobile account. Due to their extremely vague/no response, I have had to terminate my account to which I have also not received a response. While my account is in dispute, they still sent an adverse rating to the Credit Bureau! BE AWARE WHEN TRYING TO DEAL WITH TELKOM'S BILLING DEPARTMENT
Helpful (0)
Replies (1)0
Replies (1)PH
Peter H's updateReviewer Update
24 Aug 2025, 20:02After reading quite a few reviews, I realise that I am not the only person suffering Telkom's billing department to sort out issues. The one reviewer said that they hung on for 39 minutes! I can tell you that I hung onto the same call for 3 HOURS - the agent advised me that he was dealing with 8 other Customers besides myself. After hanging on for sooo long, I still got absolutely nowhere with the billing department. I've even taken my case to executive level, with still no response. I decided, through extremely bad service, to Terminate my account on 22nd July 2025 and I am still waiting for a response!! They keep on posting debit orders of various amounts, which I get my bank to reverse.
I could write a book on the extremely bad service I have received - I will however leave it there.
B E W A R E WHEN DEALING WITH TELKOM!
I could write a book on the extremely bad service I have received - I will however leave it there.
B E W A R E WHEN DEALING WITH TELKOM!
PH
Peter H's update24 Aug 2025, 20:02
Reviewer Update
After reading quite a few reviews, I realise that I am not the only person suffering Telkom's billing department to sort out issues. The one reviewer said that they hung on for 39 minutes! I can tell you that I hung onto the same call for 3 HOURS - the agent advised me that he was dealing with 8 other Customers besides myself. After hanging on for sooo long, I still got absolutely nowhere with the billing department. I've even taken my case to executive level, with still no response. I decided, through extremely bad service, to Terminate my account on 22nd July 2025 and I am still waiting for a response!! They keep on posting debit orders of various amounts, which I get my bank to reverse.
I could write a book on the extremely bad service I have received - I will however leave it there.
B E W A R E WHEN DEALING WITH TELKOM!
I could write a book on the extremely bad service I have received - I will however leave it there.
B E W A R E WHEN DEALING WITH TELKOM!