Telkoms EXCEPTIONAL bad service

I booked a line installation with Telkom. They made me an 'all day' appointment from 7:30 to 16:30. I have a full time job, so after a very frustrating time chatting to an agent, I eventually got her to agree to request that I be contacted roughly an hour before they arrived. The day came, I was ready, checking my phone every few minutes and I had a certified copy of my ID made(something I was only notified of the DAY before). Did I receive any kind of contact from Telkom that day? Well yes. An sms at 17:45, WELL outside the hours of the appointment as well as working hours, saying that someone had been dispatched. Did they arrive? NO. Have I been contacted at all about this? No. <br> <br> All I want is a phone line so that I can receive internet. Congratulations Telkom. You are forcing South Africa back into the dark ages with your ironic lack of communication, Exhortation install prices and general lack of service. Maybe I'll just save up and go wireless with another provider who wont want to lock me into unfair 24 month contracts.