Telkom's every department is ***********

I've been with Telkom for over 3 years and when multiple of my contracts came to an end last year I was pestered to renew them, told them multiple times that I did not need any more of their products at the time. I was told I could even take a device for someone else, a friend or family member. Eventually I renewed one of the contracts and took a device for my little brother. Everything was smooth sailing they even offered to deliver the device at his address. Last week the phone screen just went black and i called into telkom in order to check if the device was still under warranty and i was taken from pillar to post with no department willing to check the information for me, after 5 phone calls and over an hour on the phone dealing with unprofessional call Centre agents who put me on hold hoping i will eventually hang up or those who just transferred me to departments while I'm trying to explain that I have already spoken to those departments but they dont want to listen I got my phone information. I sent a complaint regarding this treatment to *** on the 6th April 2021 but till today I have not received any response.

I sent my little brother a copy of my ID in order to take the phone in at Telkom Direct store in Mall of the South but when he got there they wanted a proof of purchase, something they never sent via mail nor did they deliver it with the device. They however took in the phone and later sent an SMS requesting the proof of purchase and IMEI again but no email address was provided as to where to send them. I managed to get the documents but I was stuck with the mystery of where to send the documents, today I called the customer care and was provided with a number to call the store but that is mall management not the store telephone number, the mall management provided me with the store contact number but I have been calling it for over 30 minutes and there is no answer. I called the customer care again and I was told to go submit them myself, I told them I cannot go in public due to medical reasons and I was told to send the documents to my brother for him to personally take them to the store. I don't know what world Telkom lives in but in the world I live in I cannot go gallivanting in malls weekly while we still in the middle of the pandemic. There was no submit this and that when they offered me the contract, they never even asked for my brother's name but now I wouldn't even be surprised if they wanted blood samples so we can prove we are related. The phone was took into the store with it's original packaging and the IMEI number was also there but funny they asked for it.

The store is not communicating anything, they are just sitting with the phone that I will be debited for while I'm not using it and its sitting in their storeroom. I will never ever purchase any Telkom product because no matter how cheap it is I will pay the rest of the amount with my peace of mind, getting frustrated, disrespected and endless yet fruitless phone calls to agents who dont even know what services their departments offer.

Even the 1 star I rated is not deserved, it's a 0 or less just the option is not available.