Telkom's entire operation is a mess

Firstly, you capture the incorrect online order.. whats the use of applying online if you still gonna get my order details wrong?? that was fixed after I had escalated but now its time for installation, you delay my installation and then you send through a technician for installation WITHOUT my router/modern. WHY DO YOU SCHEDULE INSTALLATIONS IF YOU KNOW A PRODUCT THATS PART OF THE INSTALLATION IS OUT OF STOCK?? what am I suppose to do with the dangling cables at my home??? How can your whole process be so messed up, from sales right through to installation?? every touch point has failed... I cannot believe I am still signing up for this service