Telkom's double jeopardy ways of robbing customers

Good day,

My name is Sebastian Jonas and I have been a customer wuth telkom for close to 8 years now and I have had countless drama with them and the most recent in the year where I paid my account as per normal but for almost 3months hardly could use my services to the way I should due to THEIR internal and network issues, yet I paid but last month when I had a family emergency that I couldn't pay my account I informed them to try and make arrangements like any loyal customer, but instead were told strate in my face that they dont make arrangements and that my account will be handed over to legal and on top of that being suspended. This all after I had plenty of airtime, data and sms's left of the previous paid up months but even that was suspended after it is services I already paid for. To top this off nowthe want me to pay for the full 2months which they didnt want to mke arrangements for me to pay up the difference and technically want me now to pay for services i ddnt get or enjoy. This is daylight ******* in a time where nobody can afford to waste a cent on anything unnecessarily. I would like them to really stop this and stop *****ing people out of their hard earned money...... I dont even want to tall about their internal politics with the banks cos Ive been charged service fees on numerous occasions when my money was in my account but somehow they didnt deduct the money as per our agreement or sometimes lesser then what they should and at the end of the day then I had to pay for all this drama they have and do in their accounts department. Its really sickening to what this country hascome to where civilians and consumers have no more rights and protection against this rookery and *******ion. I dont eben want to mention the call centre workers that has no way of doing things, well most of them and the managers when asked to return a call on issues that they dont even responded as much that whilst at the mall of africa branch talking to a lady on the fone for tgeir customer care she just dropped the call in my ear causd she couldn't explain what I asked. If this is how Telkom want to do business then I will rethink all my business with them in future rather then beimg ****** and not treated with dignity, cos whats so sad is that theu dont realise is that without us payimg customers non of them will have a job in this already hogh unemployment rates of our country.

Regards,

Sebastian Jonas ***