Telkoms don't care attitude

So this is how efficient telkom mobile sales and services are.. On the 23 of November or black Friday i app**** for a new contract telephonically through the sales department. The lady processed the sale and it was rejected due to an outstanding balance. Telkom did not inform me in any way that my sale was rejected.. When I phoned them last Friday the 30th to track my delivery they said oh sorry your oder was declined.. So I said but nobody informed me. The lady rep**** with a ooooh. I then was told to contact accounts to check what was the outstanding balance and they confirmed that there wasn't no outstanding balance my debit went out as normal.. Again on Monday I called 10213 and was assured that my contract was resubmitted and is being processed I must call back on Wednesday to check the progress.. Called back Today and waited 29minutes just for a guy named siphew Lutuli to tell me the same thing that my contract was rejected due to an outstanding balance and that he will send an email to management.. WHAT THE HELL IS GOING ON... So I asked to speak to his supervisor he said the supvisor is busy and he said there is nothing he can do.. The supervisors name is Kaylin Frederick's.. Really now? WHAT IS GOING ON.. TELKOM I AM SO FRUSTRATED.. how can you employ people that cannot help clients?, Is it so difficult to just do your job these days..