Telkom's disservice and how one pays for a service they are not using

I absolutely have no where to raise this issue within Telkom and this becomes my last resort. This is a result if an issue that emanates from an issue logged on 28/12/2020, which was "temporarily" has resolved. It led to the current issue - unresolved for 5 days to date. The issue: an ADSL line that does not have internet connection or intermittent connection l. ISSUE REF NUMBER 48CRK110121. Several calls made to follow up and have the issue escalated. To date the issue is unresolved. The frustration and impact is numerous impact on home schooling. Its disheartening to be paying for a service that you are not getting and knowing that there will be no refund no matter how hard one will challenge Telkom. I am beyond frustration and am only left with the option to cancel the service. Telkom does not care about their customer and they have ZERO strategy for service. Frontline staff have no clue of their own customer value chain offering. All they do is listen to your story and give you reference number that does not yield and results. I need someone from the Dispatch Centre to at least make contact and advise WHEN a technician will be allocated to look into the issue at hand- as a matter of urgency