TELKOMS DISSERVICE

I have been a customer of Telkom for the past 26 years and I am utterly disgusted with their service. I recently switched from LTE to FIBER. The technician did his best to explain to me the billing dates and the pro-rata fees. However, I was not advised by Telkom to cancel the old contract. I was under the impression that Telkom upon installing the FIBER will automatically effect the cancellation of my LTE. This did not take place and Telkom continued to bill me for both lines. Upon enquiring about this at the Telkom Service Centre in Chatsworth, I was told that I must pay the amount that is overdue (at a PEP Store); wait for the amount to reflect in my account; and then come in again to cancel. Once I cancel then only can I dispute the amounts billed on my statement. This process is absolutely inconvenient for me, as I need time off from work to sort out. Moreover such a procedure is not Covid friendly since I have to stand in 3 queues to sort out 1 problem.

MR Jay Pillay