Telkom's dissatisfying service

To whom it may concern,

As your long standing client,I drafted this email with the utmost frustration!

I have called several times into the Customer Service CC and I could not be assisted, due to one of your consultant's *********** actions.

My Telkom line ‪***‬ was changed to a data Sim package without my consent, (Tracking number ‪***‬A)of which i was already on an existing flex on6 36 months contract. I requested this to be corrected no one can assist me why is this?

Currently I cannot make any outgoing calls, I loose network when I'm traveling, it's a massive inconvenience for me and my business.. The only option I was given yesterday was that I can take a new contract at additional +-R30/R40 more on the Flex on6 but then that's not what I initially signed up on the contract to my surprise I am being penalized on my device(Huawei P50) for this as well on my latest statement numbers don't match.all your staff is trying to do is push my contract end date further and further by choping and changing my Sim package.

I have taken time off from work to go into your branch in East London(Hemingways) The manager stationed there took 2 hours just to give me one email address is that customer service? All I was told, I should call the CC myself again,is your retail stores only good for upgrades ?zero customer complaints? I'm disappointed. I was given the below email address for yet another escalation,I was promised that I would receive a prompt response but I guess that also was a lie.

***

I need prompt action on this before taking this matter up with the ombudsman.

Regards

Carlo Adriaanse