MS
MARC S

1 reviews | Active since Mar 2014

15 Mar 2018, 21:16

Telkom's DISHONESTY

Telkom service is shocking.Telkom informed me that the faults that I logged have been "restored". This is dishonest. The faults have not been restored. I have reported the same faults numerous times this year. I shall now approach the Consumer Ombud and report Telkom's dishonest conduct.

0
Replies (3)
Telkom
Telkom's reply09 Apr 2018, 07:28
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

MS
MARC S's update09 Apr 2018, 08:29
Reviewer Update
The Telkom line is ***. Some of the reference numbers are (the faults were logged many times): 67BRK050418 437BRK220318 114CRK230218 749CRK****** You may contact me on ***. My ID number is ***.
Telkom
Telkom's reply29 Apr 2018, 09:23
Official

Good day mdsilver,

I have tested the line with no errors and I can see a stable connection for more than 2 days now.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,