Telkom's disgusting service

By far the worse company to deal with. Firstly I cancelled my contract in January 2018 and still they are deducting the monthly fee off of my account.! I have tried a stop order, but this did not deter them as the amount is still being deducted! To make matters worse is you cannot get any help/assistance/guidance/piece of mind inside ANY of the Telkom stores (they refer you to a number to phone or email) as they don't handle cancellations (actually quite a lot they don't deal with in store)! Their staff are rude, obnoxious and very short with customers. As you cannot cancel the contract or anything in store you have to email your cancellation to them, "sooooo convenient" I never received a reply from them nor a confirmation that the contract was cancelled - this I also can't get verified in store or through "the number" you have to call. They give you a number to phone which is never available, I was kept on hold several times for over an hour (who is paying my cellphone bill?) the number just rings most of the time and I am so frustrated and left ******. And they have the audacity to charge me for phone calls that I have never made!! I have an internet line and no telephone!!!! This is now R945.00 ****** from my account and I am left with no choice but to open a police case because CLEARLY Telkom does not give a dam about their clients.