TELKOM'S DISGUSTING SERVICE

My Telkom line and ADSL was down from 11 December until 4 January 2018. On 3 Jan 2018 I sent a cancellation form as I could no longer tolerate the long turnaround period for the technician and this was not the first time. It cost me more than triple the rate to use cellphone calls and data. The retentions department called me and sent a technician immediately. The technician advised me that the system will automatically process a credit for the downtime. I called accounts at Telkom to verify. They informed me that i must still pay my account, but the credit will be passed. IN JANUARY I PAID MY ACCOUNT IN GOOD FAITH. The next bill arrived - still not credit! I escalated the issue again, still no feedback, still no credit. REFERENCE NUMBER ********** 0 - DISPUTE LOGGED ON 23 JAN. I received an sms stating that the matter will be resolved in 3-10 working days. IT IS NOW 19 WORKING DAYS - STILL NO RESOLUTION. NOBODY AT THE CALL CENTRE CAN HELP ME - NOT EVEN THE SUPERVISOR. THERE IS NOBODY TO SPEAK TO ABOUT THIS CREDIT - APPARENTLY THE RESPONSIBLE PERSON IS IN THE "BACK OFFICE". THE TELKOM STORE IN GATEWAY PUT ME IN TOUCH WITH THE CALL CENTRE AGAIN!!

Telkom is now demanding that I pay the bill or else my line will be suspended. If my line is suspended it will cost me a reconnection fee and cellphone calls and data. THIS IS SABOTAGING MY WORK. I INFORMED TELKOM THAT I CANNOT PAY THE BILL AGAIN. THIS IS ***** - I WILL NOT PAY FOR SOMETHING THAT I DIDN'T RECEIVE.