Telkom's disgusting service.

Last night I came back from work to find out that my telkom line was suspended due to my account being in arrears. I pay my account every month, not even once have I skipped a payment and now they decide to suspend it without making efforts to notify me that I'm in arrears. What kind of company does that, and to top it all they send me an automated call saying that my account will be handed over. They don't even have the decency to call on my my contact details but they call me on the same SIM card that's suppose to be connected to the router, what type of a **** service is that. So fine I pay that stupid amount and I call their call centre in Joburg to ask them to open my line, I had to wait close to an hour on the phone to speak to a Team Leader by the name of Ncobile Thusini who was not even apologetic for making me hold that long and she refused to open it telling me about the Collections Dpt. Like what the hell!!! I even asked to send them a proof of payment because I needed to work at that but did not make a difference. You guys have a 24hr Call Centre and you can't assist me as a customer then what's the point of the call centre being 24hrs. So now I might be seating with a bad credit record under my name from a company that does not care about it's customers, they just do as they please because they can. You lost my respect and support as a customer and ambassador for you brand. I hope you are pleased.