Telkom's disgusting customer service

Telkom suspended my 2 accounts because of 'credit limit' which is a concept no1 had the decency to call to explain to me. As a result I have been inconvenienced as I do not have access to data and I do not owe Telkom anything. To top it all, I was advised that the Manager would call me & I am still waiting.

On Friday 19 April I called Telkom & I was rudely told that my issue will be attended to by Thursday the 24th April. Which I feel is very unfair because it was Telkom's responsibility to explain the 'credit limit' story instead of inconveniencing me. Such customer service is disgusting & Telkom has displayed no sense of urgency as my accounts have been suspended and negatively affecting my work as I work remotely