Telkom’s DISGUSTING customer service and INCOMPETENCY to solve issues

I cannot begin to explain the frustration I’m currently experiencing.

I’ve taken out a Telkom mobile contract recently, less than a month ago, which was to include 10GB of Telkom data for the first 6 months of activating the contract.

I came to the realization a week after having the contract that the 10GB was not available for me to use.

2 weeks ago, I contacted Telkom via chat to explain the situation - a case was filed and I was sent confirmation thereof, despite the terrible customer service I received. I was advised that I would be contacted within 72 hours for an update.

The turn around time had lapsed I decided to call Telkom, AGAIN. The agent I spoke to informed me that he could see my case had been logged, but there was no update and proceeded I advise me I should give it another 48 hours to be resolved. Once again, I was told that I would be contacted, which never happened.

I waited an additional week before I called Telkom AGAIN.

Yesterday I called and waited 10mins to get through to an agent. When I did eventually, I explained my issue clearly and precisely, only for the agent to ask me what my issue was. I repeated myself and was put on hold numerous times within an hour, only for the agent to advise me that nothing was done about my case. I then asked to speak to her supervisor. She put me on hold for a solid 10mins and came back informing me that her manager was unavailable. I kindly requested that she have her manager give me a call as soon as he was back in office by EOD, which once again never materialized. In that same breath I asked the agent to send me an email confirming I would get a call by 5pm yesterday from her manager and she confirmed that the information was included in the email - she ****.

I called in AGAIN this morning, and AGAIN being on the phone for an hour for me to be told that still nothing has been done and it will be escalated. I got to speak to a Team Lead and he advised that he is unable to give m a turn around time to have my issue resolved and I just need to wait. I was also informed by one of the agents that Telkom are misleading the customers to make money. Up until today, I am still waiting for my issue to be resolved.

I am utterly disgusted in this service being rendered, promises not being fulfilled and the mere fact that customer issues are not raised as a matter of urgency.

Telkom, your lack of customer service will be the major downfall of your company. I suggest you act fast.

If anyone is interested in making use of Telkom services, I highly recommend that you DON’T, unless Telkom decides to pull their act together, very soon.