Telkom’s disgusting customer ethics

My family had mid year last year, agreed to take a WiFi deal out at Telkom.

So all information was directly given and correct, from home address to banking details for the monthly payment for the WiFi access and device.

A week later the product was delivered and worked perfectly, only to find 6 months later that the account was not paid and the internet was switched off, and we were advised of the arears amount and when we asked how is that even possible because the agreement was that a debit order was supposed to run off on the Nedbank account details given, only to be told that the debit order was running off on an old ABSA account that was not given to the consultant I had spoken to when I agreed to take the contract for the product. And now after paying off the arrears we are told that there’s an extra amount of money we’re paying which I find odd as the device was disconnected without contact from Telkom to notify me as a client that my account was not paid from the first payment to date. And I’ve called in to find out what’s going on but my calls are dropped or not picked up. I don’t understand their conduct regarding the matter and am upset about this as I’m a paying customer, and yet still no feedback concerning the matter, and no clarity with regards to what happened or accountability from Telkom.