TELKOM’S DEMANDS TO PAY THEM SHOCKING!!!

Help. I downgraded my contract with telkom in may 2018 so that Adsl was excluded by June 20th 2018. I have never missed a payment since 2005. In January I notified telkom that am moving house and as much as I want a line transfer, I need them to resolve the account that they keep billing me since June 2018. They haven’t resolved and had the audacity to send a threatening letter claiming R3500. On the other hand calling me to come and install the line at my new home and I don’t want their line until they clear the billing and record of previous account. Telkom make it impossible for one to exit a contract and I spend cellphone airtime money to sort their mess. I literally have 8 tickets logged and never resolve. I escalated to their team leader who had signed off my exit in May 2018. Her name is Emelia Monyai and her response was shocking! All she says she will try and escalate but is not promising any resolution. She manages mall of Africa telkom. If in her role she can’t support though she signed my exit, who will? Everyone runs away from resolving, you call telkom and waste cell phone air time they push you to telkom customer service shop and they also push back. The letter of threats to report me to the credit beaurau for something they are accountable for is a “no reply”. I have done everything! This line doesn’t even exist! What does one do. TELKOM ARE SIMPLY FORCING PEOPLE SELFISHLY TO REMAIN INDEBTED TO THEM JUST BECAUSE YOU ONCE CONTRACTED THEM! They have zero care for customers. SOMEBODY HELP! SOMEONE HIGHER THAN EMELIA MONYAI OR THE UNRELIABLE CALL CENTER team!!! For heavens sake they send March 2019 bill for a line that doesn’t exist since January 2019. Shareholders and. Management take charge before unreliable people destroy this company and consumers reputation!