Telkoms Debit ****s

TELKOMS DEBIT ORDER ****S

On the 28th January I had went into Telkom to update my banking debit details and date. My debit date was previously on the 5th of each month from an FNB acc which I had asked to be switched to Discovery Bank and be debited on the last day of the month. i was advised that my current debit will still be taken on the 5th from FNB as it is a 30 day NOTICE period to switch debit order details and was asked to ensure the funds are available in FNB on the 5th of February 2024 (Jans bill to be paid) which I had done, my monthly payment is R650 Telkom had then debited me from my Discovery acc on the 5th (Keep in mind I did not give permission to be debited from Discovery on the 5th as I had given permission and agreed to be debited on the last day of the month from my Discovery Bank acc”. The debit had bounced and I had then called in and was told they are sorry for the inconvenience and to please make a manual payment and they will credit me regarding the debit rejection fees. A few days later they had tried debiting me again after advising me to make a manual payment And now they have handed me over to Nudebt because they had debited the incorrect account, they had literally handed me over not even a week after the payment bounced, they have also handed me over for the incorrect amount which is R1280 rand as they have included my February 2024 bill in the hand over ? I do not understand why they are including an amount that is not even due until the end of Feb all because they had debited my Jans bill from the incorrect account

I had made payment for R650 (Jans Bill) manually after it bounced on the 14th feb 2024 They then tried debiting me in the 15th Feb for R1280 when all I had owed them was R650 On the 23rd of Feb they debited me R1280 which had went off my acc successfully but has not been updated on their system as yet which is not what I am concerned about it is more scary that they will debit any amount they feel like on any date they want to apart from our debit arrangement as that is a ******** offence! last night nudebt contacts me via email and tells me i have been handed over for an amount of 1280 which makes no sense because they had handed me over even after debiting my account for a bill that is not due until the end of feb 2024 , had debited me multiple times within the month from the incorrect account and then amounts And will then charge me a debit rejection fee

This is a debit order **** ! And I do not feel safe having an account with telkom any longer due to this

I have been a customer for 5 years now and this has been a really stressful and frustrating experience

Please can this be resolved because I should not be affected with any additional costs at the expense of your incompetence and poor service, should this not be resolved I will gladly pay the additional costs and take legal action against TELKOM for debiting the incorrect accounts, on the incorrect dates for the incorrect amounts aswell as handing me over for a bill that is not even due as yet as it would make sense If I was handed over for the R650 amount that bounced which was then paid manually but not for a bill that is not even due until the last day of Feb 2024 . Aswell as for debiting my account for the amount of R1280 ! On the 23rd of Feb hence half that payment was made on the 14th Feb 2024 and the other half is only due on the 29th feb 2024 !!!!!!!!!’