Telkoms daylight *******

Very disappointed. I have been with Telkom for over 10 years. I did not upgrade my contract when it last expired. Recently I wanted a new phone so decided to go ahead and get an upgrade. I was told id receive the device after 2 weekd. I ended up receiving it 4 months later (not the color I selected either). My account has always been post paid. Yesterday I found out my account is suspended. When I call them they say I owe money, an amount much higher than my signed contract amount. Twlkom is telling me I must pay this amount in order for my phone to be reconnected but why do I need to pay this amount if I di not sign up for it? I did not even receive an invoice for this amount but they are pressuring me to pay an Absa bank account without any explanation and then they will still debit my account with the correct amount at the end of the month? ***** service provider. i wish I never got his upgrade with Telkom!