1 reviews | Active since Dec 2017
Telkom's customer service is non existing
Telkom and there ****ty services. On Monday 07 September 15:00 i did a application form to get a new phone as my current one doesn't hold charge any more. I received a call from telkom, as soon as I answer the line drops. Don't hear from them again.
On Tuesday 14:00 i did another application form. Someone from tellkom phones me and drops the call asoon as you answer.
Tuesday 8 September 16:00 did another application and the same, phones me and asoon as you answer thy drop the call.
Wednesday 09 September 08:30 did another application form. Finally someone talks to me. Run tru the process of givi g your details got the approval ens.
Friday 11 September i received a message "Dear Customer, thank you for ordering a Mobile deal with Telkom. Your order ***A has been issued and you are invited to track your order progress via our courier website at http://www.courierit.co.za after 24 hours. Please have your ID book and proof of Rica address on hand at time of delivery. Kindly note that delivery will take place within 3 to 5 working days. Kindly email us at *** should you require assistance .Thank you for choosing Telkom."
Saturday the money gets deducted from my account.
I try numerous times to track the parcel to see when it will be delivered(with no success) I contacted the courier company and thus is the response i get. " Good day, Please note that this tracking number is not tracking, it might mean that we haven’t received the parcel as yet or alternatively contact TELKOM for a waybill number that starts with these initials THD."
Thursday 17 September icontacted telkom asking for information on the cell phone, ant this is the response i get. " Good day, Thank you for contacting Telkom Online Query. Apologies for the delayed response. Please be advised that you order was returned to Telkom due to the couriers having an address problem. Please provide us with your home and delivery address to rectify this and re issue your order to you.
Kind Regards Tyrique Van Der Merwe Telkom Online Query"
After sending them my address again i get this response. "Good day Kindly provide us with your proof of residence document , contact number , company name for delivery address and the below required as well. [cid:***8C250] Kind Regards Mhlungu Nozipho Online Query - Sales support [Description: Description: Description: cid:[email protected]]"
*more details about this to follow *
The phone was eventually delivered on 22 of September
So i then needed to port my number. (More useless help)
Struggling for more then two hours on the internet, phoning numbers, sending sms's filing out online forms sending and sending emails.
That night i received a email stating that i can only do the porting in store (not what there website states)
Went to the telkom store in kyalami to do the porting of the number (i was informed it will take 24-48 hours...
Monday 28 September number stil not active.
Decided to go back to the store to find out what was going on, as i get there i was told that they are ofline and cannot check the progress of the porting. I then asked them about the insurance for the phone and who should i speak to so they gave me a number ***)
Tuesday morning first thing i try to phone and get the phone insured, then the person on the phone tells me that i cannot get insurance over the phone i must go into the store to get insurance on my phone.
It seems nobody wants to do their jobs in this company.
Keep chasing their customers up and down.
Shame to see how backwards this company has gone.
The phone was eventually delivered on 22 of September
So i then needed to port my number. (More useless help)
Struggling for more then two hours on the internet, phoning numbers, sending sms's filing out online forms sending and sending emails.
That night i received a email stating that i can only do the porting in store (not what there website states)
Went to the telkom store in kyalami to do the porting of the number (i was informed it will take 24-48 hours...
Monday 28 September number stil not active.
Decided to go back to the store to find out what was going on, as i get there i was told that they are ofline and cannot check the progress of the porting. I then asked them about the insurance for the phone and who should i speak to so they gave me a number ***)
Tuesday morning first thing i try to phone and get the phone insured, then the person on the phone tells me that i cannot get insurance over the phone i must go into the store to get insurance on my phone.
It seems nobody wants to do their jobs in this company.
Keep chasing their customers up and down.
Shame to see how backwards this company has gone.