Telkom's customer service is beyond pathetic

I have ordered a phone from telkom a month ago. They have deducted the first debit order on the 28th March and told me I will receive my phone within 5-8 working days. It is now the 23rd of April, I have still not received my phone. I have dialed every possible customer care number and nobody answers. They only contact you back immediately if you place an order online and then tell you they cannot help you, you have to call customer care (that does not answer) I was phoned last week Thursday, the 19th April by someone from Telkom, apologizing for the delay and that my phone will be delivered in 48 working hours. On Saturday 21 April I received a message from Telkom saying: "they apologize for the delayed response and inconvenience, please note that your order was not successful as the courier company could not get hold of you on the contact number you provided, the package was then returned to the warehouse"

How can they say that I provided an incorrect number to the courier company when TELKOM provided them with my contact number? I had no contact with the courier company?!

I contacted the courier company this morning and gave them the waybill number Telkom sent to me and the lady told me that cant be correct because it shows that order was delivered and it is from a place that repairs phones!

I want to cancel this order with Telkom and I want my money back! I will make sure everyone knows how horrible the service is with Telkom! They may be cheaper than Vodacom and MTN but atleast the service is 100 times better at Vodacom and MTN.

biggest mistake doing business with this place!!!