Telkoms Customer Service Absolutely Sucks!

This is for Sphamandla that I spoke to earlier today regarding my telkom bill. When you too lose your job someday (whether its through Telkom or wherever you decide to move to in future), I hope you remember the conversation we had and I hope whoever you speak to about your bills are as cruel and unempathetic as you were towards me. I recently became retrenched and had to weigh up which bills to pay in the interim and after receiving some funds, cleared the arrears amount only to be called today to be told I was handed over to collections and a proof of payment was required when I made payment on the Telkom Portal, then being told by "his majesty" that I should expect an additional R200 ontop of my bill for the missed debit order because "thats the way it is". Having already been penalised by my bank for the missed debit order, Telkom just feels its right to add fuel to the fire by penalising me further. In addition to that, being debited on a date outside of the agreed debi check mandate date, I just dont understand what the hell is going on since I have yet to receive any sort of notice from you advising my being handed over to collections. Khanya or Khaya (I cant recall her name very well and have likely butchered the spelling of her name) on the other hand explained the process and actually listened to me, but it still seems no one has the power to remove a charge after hearing a customer has been retrenched and was rudely spoken to by their team mate, as a goodwill gesture, I was literally a ball of tears on that call. I cant wait to be done with my contracts because Telkom is actually a really ****py organisation with their staff just behaving poorly, its your staff arent actually customer centric. Just say you hate your job Sphamandla and call it a day. You're in the wrong job and it shows.