TELKOMS COMPLETE DISREGARD FOR CUSTOMER SERVICE

I placed an order with Telkom for a line and adsl bundle at the beginning of March which would cost me around R775 per month. Its been about 4 weeks now and I still do not have anything installed. Ive recieved messages more than 4 times confirming my appointment date and i agreed to all of them. On the days the installation were scheduled for I receive a message saying a telkom technician has been despatched and will be at my premises schortly but no one arrives. I spent about 20 hours in total waiting for a technician on 3 seperate days when these appointments were scheduled for. Thats 20 hours of my valuable time! Ive called the call centre over 10 times now and spoke to the following people : Khosi, Andile, Khaya, Sophia , Paul and im still waiting for a supervisor by the name of Chris to call me back. Everytime I try call an agent they promise that my installatiion would take place on the scheduled day but this has failed to happen 3 times now ! When i request to speak to a supervisor or manager they always unavailable to take my call. No one ever gives me a call ! This is by far the most useless and pathetic excuse for customer service ever!!! Someone help me ffs!