telkoms collections debits when they see fit

I have been in arrears with my Telkom contract for a few months I was on unpaid maternity I informed Telkom on a few occasions. I have always tried my best to pay something. I reinstated my debit and since then I informed Telkom to debit on the 28th of every month when I receive my salary. Telkom has debits my account on the 03/03/2015 failed debit bounce R115<br> 25/03/2015 failed debit bounce R115<br> 31/03/2015 debit R499<br> 31/03/2015 failed debit bounce R115<br> 28/04/2015 R1050<br> 30/04/2015 failed debit bounce R115<br> <br> Total of failed debits that I must pay : R460<br> I spoke to a consultant by the name of Khani Yaka this morning 06/04/2015 09:30 *** and she informed that my account is in the collections department and the collections department collects the money when ever the can. And clearly with out my consent needed. <br> <br>