Telkom's cellphone Insurance company

Telkom should reconsider working alongside Finrite Administrators. My husband made a claim, we submitted all required documents, this is after we wrote a complain on the HelloPeter platform about them, and once again they have failed us. Jeandre Marais who appears to be a telkom agent initially provided us with an incorrect waybill number which was for someone from Eesterust, when we informed her about the error, she ordered someone else by the name Karabo Lebogo to send us a **** waybill number. We are unable to track the parcel, and when we call their courier company Courier IT we were informed the parcel was not even sent, hence the waybill number did not pick up from their system.

Can someone PLEASE help!