Telkoms cancellation process is non existent

I want to cancel my Telkom lines. I called into the call centre and waited 30 minutes. I asked the lasy on the other end for the process to cancel the line. She gave me a ****erally) 101 character Url to put into my browser and download a paper form to complete and send in.<br> <br> I asked if this could be emailed or smsed to me to which she rep**** no. I asked her again, not quite believing something so stupid, to which she affirmed that I would need to take down the long URL with multiple capital letters, numbers and underscores. I did so and tried to go t the link, Not surprisingly the link returned a 404 error.<br> <br> I refuse to wait another 30 minutes to have this same pathetic conversation. I would like to cancel my lines and have blocked all final payment until I have confirmation of this.<br> <br> I have entered my new cell number below as the one you have on record is incorrect.<br>