Telkoms call centre service

I took out a Telkom data bundles SIM card in January with a pocket router and it is so frustrating that every month I now have to call them and ask them why they no debiting to a point that last month I paid manually because I didn’t want to be behind with my payments messing up my payment profile as if I’m a late payer. I’ve called them again this morning asking them to deduct and they still did not and also call in the afternoon were I was made to hold on for almost 30min hoping I would give up and hang up after asking to talk to the manager rather so I can get assistance. He said he will call me in an hour to give me feed back and did not the service is sooooo bad I’m so angry imagine forcing people to debit their money for service 😡😡😡😡 the managers name is Percy Zulu and he still has not given me feed back .