TELKOM's business module is a joke

So I spent 26 minutes on the phone with Telkom Mobile on 01 December 2018, because a recurring (Anytime) bundle I receive every month was used instead of my NIGHT SURFER DATA Bundle which is active and I use everyday. By the end of this I was told by the agent "Ha mem, sorry fa dat one neh, but i see this thing is active so I don know why its like this taking your data, I will escalate neh then you will get refunded that recurring bundle". Not happy with this response, I allowed for 48, by Tuesday 06 December 2018, I spent another 30 + minutes on the phone only to be told that an escalation was submitted on the first and I had to wait for a response by Wednesday or Thursday. Again not happy with this I decided to allow for the process they claim to have. Today 06 December 2018 I get a text from Telkom stating the following: Case ********** 0 refers our records indicate no unusual consumption. Please Mail TM-SOC telkom.co.za for usage report. Regards TM-SOC.

Like what the hell? who said anything about my usage? this matter was because I had two active bundles, 1 for night surfing at 100G and 1 which is a recurring monthly (Anytime) data bundle. I asked them to explain to me why my recurring bundle was taking when I was clearly surfing in the middle of the night as i work night shift. And the above is my answer? stuff you telkom.