Telkom’s Black Friday **** – No Samsung Watch, No Accountability

I entered into a Telkom Black Friday contract on December 11, 2024 (Order ***), which explicitly included a Samsung S24 FE and a Samsung Watch 7. I was assured by the Telkom agent that the Watch would be delivered directly to the Oudtshoorn store—no action required on my part.

After months of delays and excuses, Telkom suddenly claimed in April 2025 that I needed to submit a claim via the Samsung Members App—contradicting their original commitment. I’ve since contacted Samsung, who confirmed Telkom was responsible for fulfilment.

This is a clear breach of contract and false advertising. I’ve received no Watch, no resolution, and no accountability. I’ve given Telkom 10 business days to resolve this or I’ll escalate to the Consumer Goods and Services Ombudsman, initiate legal action, and expose this publicly.

Telkom: honour your advertised commitments or face the consequences.