Telkom's *********** Billing System and Unhelpful Customer Service: A Nightmare Experience

Dear Hellopeter,

I am writing to express my extreme dissatisfaction with Telkom's services. I have been a customer for several years, but the recent issues with my billing have caused me a great deal of stress and frustration.

Telkom has been generating my bills incorrectly, and their agents provide inconsistent information every time I call in. They do not take payments out of my account when there is money available, and they add rejection fees to my account even when I have sufficient funds.

Every month, I have to deal with Telkom's billing issues, and it is draining. I have never received a call back from a manager as promised, and the agents are not helpful. They claim there is no complaints department, which is ridiculous.

I am willing to pay what I signed up for, but Telkom's billing system is a mess. I have valid evidence and proof of my payments, but Telkom is not helpful in resolving the issue. I need help taking legal action or finding someone to represent me.

Whenever I go to a Telkom store, I am told they cannot help, and I am directed to the call centre, which is not helpful either. Telkom's services are bad and draining, and I need help.

I urge you to take action and help me resolve this issue with Telkom. Thank you for your attention to this matter.