Telkom's billing is out of control

Item: Telkom
Rating: 1
Author: Barco R

I activated a Value Added service to enable unlimited calls to one landline for R30/m. I've turned it off almost 3years ago. But I'm still being billed for this service. I've called Telkom Mobile around every month since this started. I've been through Icassa which caused a refund without interest to be passed.

BUT - I'm still being billed every month!

Helpful (0)

Replies (2)

Telkom's replyOfficial

17 Oct 2018, 13:42

Hi barco1,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply17 Oct 2018, 13:42

Official

Hi barco1,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Barco R's updateReviewer Update

10 Apr 2019, 13:44

This issue was only partially resolved. I only received a partial credit. And after you closed out this issue you billed me again for another +/- 6months. I logged cases with Telkom mobile without resolution. And finally the billing stopped. But Telkom has still ****** about R300 from my account by not fully refunding and by billing again without rendering the service that was billed for.

Barco R's update10 Apr 2019, 13:44

Reviewer Update