Telkom's Billing /. Complaints department

I am just as disgusted with Telkoms service as well. As I was taking out a contract for +- R605 monthly. Since end of July my account hasn't been more than R500.00+. As I was under the impression we don't use our phone much, the amount is correct.

But last month I got an account from July until December, that they haven't charged some things that had to be charged. As normal NOBODY can assist my ,@ the call centre. I have also been in Telkom with no success. Now my account is Over R1300??? Am I responsible for Telkom's mistake?? Your help is very much appreciated. Regards. Mrs.A. Craucamp ********** 247.