Telkom's billing and line cancellation disappointing to say the least!

Telkom's service continues to be disappointing. Since July I have been struggling with Telkom regarding my home and internet lines. Both lines were cancelled earlier than requested due to me moving. It took me over 3 weeks to get the home line reconnected, and the adsl line was never reconnected. However, I have been billed since August for both lines and now have a bill of over R2000. My home line has now not been disconnected and moved to my new address even though I moved on September 1st. I have tried to apply for LTE due to there being no adsl or fibre coverage at my new address, and was told I can't get this until my outstanding amount is paid. I surely cannot be charged and be expected to pay for services that were not provided, and now can't apply for new services with Telkom until the balance is paid. It really is frustrating that trying to solve this problem also results in you being passed from person to person with no resolution being reached.