Telkom's bad service from consultants to supervisors, to managers and even the technicians don't know how to close off the old line so we get charged twice

Good Afternoon

I have had endless problems since I have moved from Retreat to Heathfield with cancelling my old telephone number. Telkom promises to cancel the old number and credit us for months now. We have been give a new number since 1 Nov 2018 and since that day have a DSL line as well but I am getting charged every month for the old number as well. The total amount to be credited now is R1774.77 but no joy seeing any credit notes even though between my husband and myself we must have phoned 20 or more times. They insist the line is jammed somewhere and that the old line cannot be closed off - ********** 876

I am so disappointed in Telkom's bad service, the consultants and the managers and supervisors. They stay promising us to do the credit notes and only keep the correct line and be charged but no joy to date. We only have one line but getting charged for 2 lines but they have a cheek to charge interest on late payments even though I have paid my account every month except the incorrect charges on the old number ********** 876