Telkom's BAD SERVICE!!!

I went to the Telkom store in Waterfall Mall Rustenburg looking to buy a phone and I was shocked at how the sales people treat us as customers. As I walked in I greeted but I was just looked at with no one greeting back. I looked at all the phones displayed but no one cared to ask whether I'd needed help.

I immediately walked out and bought a phone from Vodacom, where I was greeted with a smile as soon as I walked in. I bought a phone but unfortunately had to walk back to Telkom since I needed to do a sim swap to keep my old phone number.

I for the second time walked in the Telkom shop where sales people just looked at me without saying a word! I asked a customer who was sitting waiting for assistance on how to get their attention and he pointed me to the machine that I had to press and cue for assistance. He said that he'd been waiting for almost 40 minutes with no one even saying a word to him and he's even thinking of going to shop elsewhere.

As we were sitting talking one of the staff members walked in and I instantly stood up and greeted him, he just ignored, walked and wouldn't even look at me! I then raised my voice but he still ignored, after calling him for the 4th time he then attended to me. I told him that I was there to get a new sim card and do a sim swap so I need to know what the procedure was so that I don't find myself waiting long for nothing. He then said to me, "it's okay, as long as you have your ID document with you just sit and wait for your number to be called it will just take 5 minutes".

I then sat for almost an hour. Just 15mins before the store closes, I was called. I was devastated when I was told that I don't only need my ID but my proof of residence as well after waiting for that long.

I understood and went back to Telkom after 2 days and still couldn't get assistance with the sim swap because their systems were offline!

I've really had it with Telkom and their bad service, I had a bad experience with their Krugersdorp branch as well 2 years ago where I had to go to the shop 3 times just for a simple thing! as soon as I'm done sorting out this sim swap thing I'm porting my number to Vodacom.

Telkom you better sort out your *********** and messy stores before you loose more clients.