TELKOM'S BAD SERVICE AND PROMISES

During last month there was cable theft within our area and we called into Telkom they then informed us that they shall provide us with an LTE device as they shall be moving us over to LTE after the cabling theft occurrence. This entire process took approximately 3 weeks from calling into Telkom to receiving the LTE device.

Once we received the device I had to drive back and forth to Telkom stores and also called in multiple times due to the device not working as expected and the internet indication displaying as red on the router. Thereafter they informed me that the incorrect LTE device and sim card was sent to me. Fast forward to two days later excluding the weekend we finally received the correct LTE device and sim.

We then enjoyed the internet connection for less than a week before our data ran up on our package which should not have been the case. I specifically asked if our uncapped package would remain the same when moving from fixed to wireless and they informed me that our package and cost would remain exactly how it was previously.

Since Monday I have been calling back and forth to get this sorted and it is yet to be resolved! This is quite frustrating and I feel Telkom needs to own up to this and sort this out ASAP!

I also would like to know who is responsible for paying for the incorrect package that we are currently on?

With this ****py service I have been receiving lately I feel that this entire month should not even cost me and my household anything as this is quite ridiculous coming from a large company such as yours.

I am sick and tired of all the back and forth and being told that the agent would call me in the next 24 to 48 hours due to the high volume of calls coming in.

TELKOM SHOULD FIX THIS ISSUE ASAP AS THIS IS EXTREMELY UNPROFESSIONAL!!!!