Telkom's bad service

I'm so frustrated by telkom and the bad service, my account was suspended a week ago due to none payment and the telkom debit did go through on Sunday 26th of July 2020 and I immediately contacted telkom to inform them and asked when my wifi and cellphone contract will be activated again and I was told it takes 48hours and I've been making calls inquiring ever since then and I'm taken from pillar to post and I even got told by Tokello from their call Centre who was being rude to take whatever option I have in mind after he told me that I must produce a bank statement as proof of that debit, I have 2 contracts with telkom was hoping to add another one but with the treatment I'm currently getting I shall never do anything with them