TELKOMS BAD SERVICE

My husbands phone is ****** on Saturday night, can't report it until Sunday morning as apparently customer service isn't top of the priority in the evening. We can only phone on Sunday morning. The '*****' in the meantime managed to take R1000 out of his account - this is an iphone11 - we were not aware that iphones could be hacked, all seems so unlikely. The best of it is that TELKOM systems were down and we could only get a sim swop on Wednesday - can you actually believe this *******...... No accountability, sound familar?