TELKOM´S BAD SERVICE

I placed an online order on the 01 May 2019 for the Huawei P30 Lite (Pea**** Blue) and an agent contacted me on the 02 May 2019 to confirm my credentials & proceed with the order at hand. Friday the 3rd, the debit was deducted from my bank account, there was no followup communication from the online department, i was forced to call on Monday the 6th to confirm the transaction in process, as there was no communication whatsoever & they claimed to have processed the order, apologizing for the delay. To my dismay, on that same day whilst confirming my order the sales assistant mentioned that the colour would be black & not blue as per my request. I queried the error in colour & was told that they were out of stock, automatically assuming i would be satisfied with the black instead of blue. I told him that I didn´t want the black phone and he said he would put in a request for a blue phone. On Tuesday 07 May 2019 I received a SMS from the courier stating that the package was now in there hands and I would receive it within 2-3 working days. After receiving this SMS , I immediately contacted Telkom knowing that this couldńt be possible because the salesman indicated that the blue phone was out of stock and they weren´t certain about when they would receive stock. They told me that it would be placed on hold at the couriers and the package wouldn´t be delivered. On Thursday 09 may 2019 I received a SMS from the courier stating that my order was on its way. They delivered the package to my delivery address at 09:00 am. On the delivery document it clearly stated that it was a HUAWEI P30 LITE (BLACK IN COLOUR). I then contacted Telkom again and informing them that i am in possesion of a Hauwei P30 Lite which i did not want in colour. They informed that they will have it collected and the correct colour will be delivered to me. Hereby also letting me know that i will be contacted up until this day i haven´t been contacted since i have been calling Telkom 06 May 2019. I then called to have this contract cancelled and have the Sales Manager call me, i have received no call with regards to this cancellation. I then placed a new order with Telkom In the Canal Walk branch. The sales person told me the contract was approved and that Stock Of the blue Huawei P30 Lite would arrive on 10th May 2019. I then said i will collect it on the Friday, still being in contact with him on this very Friday i can come and collect. At about 11 o clock today, he called me to inform me that his colleague sold the Last BLUE HUAWEI P30 LITE, i then told him but i placed my order yesterday already, he said he knows and he apologized. I then told him to cancel this contract as well. I have never received such bad service from a company that´s suppose to make sales and render their best service. After all this disappointment and being debited for a phone which i didn´t receive, i hereby had to cancelled both contracts from the online department and from the branch. I still haven´t received a call from the Telkom Team. This service is unacceptable and my money has still not been refunded to me. How is this even possible to get such service?