Telkom's bad service

Good day Hellopeter.com Team,

Please help me. . . . I am not sure how you guys work, i was advised by someone to contact you... i am really not happy this how Telkom has been treating me for the past 2 weeks

Here is my story:

I upgraded my contract in May 2018, Telephonically with a gentleman called: Tyrone Elton Scott, His email address is: ********** After struggling to upgrade at the shop,

I was very excited when he called and offered to assist me, and i received my phone in less that the 7 days stipulated.... He was very nice to me, like any other sales Agent would, He clearly explained to me that i will only start paying for my phone in June, and i wont pay anything in May

I was happy to hear that because it meant i wont be paying for My Iphone 6 and the new Iphone 8, to my surprise i was debited in May for the old phone, But i never questioned that. . .

2 Weeks ago i received a statement from Telkom stating i need to pay R2800.00 for my upgrade "Kanjani" this was never discussed with me, If i knew there was a Prorata i was not going to take the phone, now i need to pay double the amount this month,

I didn't understand what was happening so, i phoned Telkom's customer service , that was the most depressing day of my life the call centre Agents kept taking me from one department to the next, bear in mind for each call I had to hold for 20-45 minutes, The customer service said i should speak to the Sales Agent, The sales Agent said i should call the Billing department. . . . this went on for 2 days...

I requested to speak to the Manger and i was told after calling for over 10 times that they are busy they will call me back,

Finally after struggling for the 2 days, a lady from the accounts department tried to assist me, I had ran out of hope...... then I negotiate for a payment arrangement, which she sais someone will call you back in less than 7 days, She says someone will call me in 72 hours to confirm this, No one phoned me.. I have been waiting for almost a week for this person to call me

14 days passed, and today they debited R 2800.00 from my account that i didn't agree with, they debited my petrol money to go to work

Note:

I have been Telkoms client for over 3 years and I’ve never missed a payment....

I have realized that with Telekom I am just a number, I am not happy with how my issue is being ignored,

I reversed the Money that was taken from my account without my consent