1 reviews | Active since Mar 2018
Telkoms bad service
<p>I would like to attain answers to a matter that I have been requesting since last year December 2017? I am absolutely appalled by Telkoms customer service and dealing with queries. I have been requesting a cancellation of my Telkom service for 4 months now and every month I get billed and to top it off I have switched off the device and no longer use the service. If you look on my statements and invoices, you will see that there were not services used. Yesterday I went to Richards Bay (Boardwalk)Telkom shop and am absolutely disgusted by the service. The man that was busy helping me did not attend to my query right away he kept blaming Telkom system for being slow, so how can telkoms system be slow if you are providing internet and fiber services??? L… So, I went and stood behind him and saw that he was busy with his own this by sending emails and checking his social media, when he noticed me behind him then he attended to my query and the system was not slow. There was only one person on duty and there were 20 customers behind me at 13:25 28.02.2018. when he checked the system he told me that I need to pay 1994.94 because my service is saying its been suspended, so now I can not understand why I am still being charged after no one I have put in a cancellation of my services, no two after numerous attempts to contact Telkom and speak to consultant after consultant I am being told that it will be escalated and that I will be contacted. It has NOT happened… No one contacted me to tell me any thing or even explain anything about the status of my service, yet I keep getting billed. So this consultant at boardwalk told me that I need to pay this 1994.94 which I did as it’s a debit order… before my cancellation can be processed. I can not explain the amount of anger I have with regards to this matter and that I have made numerous attempts to sort this out. I DEMAND A CANCELLATION AND TO BE CREDITD FULLY FOR THE SERVICES THAT I HAVE NOT BEEN USING. I would like a formal apology too. CAUSE this is just a major waste of my emotional time, energy and money. I can not efford the services anymore</p>