Telkoms Bad customer experience

I have had the worst experience with Telkom. Months back I went to apply for fibre for my flat at Telkom Nicolway, 3 weeks later after getting no communication about it I went back to the store to enquirer about it and I was told it takes time. 2 weeks after that I was back at the store and I was told it has been passed on to an agent and she/he will be contacting me in the next couple of days. I waited the whole week for that contact and NOTHING!!! I then went back to the store AGAIN and was given the “agent’s” number and called on a Monday, i was told she’s unavailable and to call on a Tuesday. On Tuesday I was told she’s on training and I should call the next day. The next day I got another story again and the people that were answering the phone were so dismissive and unhelpful, they basically said to me whoever my application has been assigned to will contact me whenever they have to come install. ITS BEEN OVER SIX MONTHS!!! im so disgusted by the bad service, TELKOM IS CONSISTENT WITH BAD SERVICE