Telkoms atrocious service full of lies

Telkom recently did an upgrade to wireless house fones, which was about 3 weeks ago, and since than my internet has been down, and multiple service consultants have **** to me about when it shall resume, when I called today the consultant says my adsl has been canceled and this frustrated me and so I told her how can I get it back and she says i would have to make an application which would take another month, I proceeded to tell her that I would like to cancel everything but she responded by saying I would have to make an email to cancel my telephone line, so how is it my adsl was canceled over the fone but the rest of my contracts can't be? I'm tired of telkom taking me for a ride all the time with you'lls terrible service you'll have definitely lost a customer of nearly a decade