Telkom's at it again!

In January 2018, my house phone and WIFI stopped working. I reported this matter and followed up daily. it took Telkom 3 months to fix the line. infact the guy comes home and spends 4 minutes and the problem disappeared. Again, I have the exact same issue, and I have reported the issue to Telkom and the responses are exactly the same as at the beginning of the year. does it seriously take you 3 months to fix a 5 minute problem? Come on Telkom - your accounts department works so well, that you send me my account 10 days before month end, your call Centre are very good in handling disgruntled clients like me, but your service is pathetic when it comes to fixing the problems. why? it is now another week and I get the same story, the problem is currently worked on remotely and we will get back to you shortly. now I have to pay an exorbitant cell phone fee spending time listening to the same bull**** over and over.