Telkom's Accounts Division Failure

We have a monthly spend in excess of R5000 with Telkom. We have been struggling to get our mobile service reinstated for more than two weeks now. It was suspended for non payment. We paid the outstanding amount on 27 November 2018. We phoned the contact centre several times and each time we are promised that the matter would be resolved within hours. It is as if Telkom does not want our custom anymore.